FAQs

FAQ

ABOUT SUNIES

What makes Sunies more eco-friendly & unique than other sandals?

Sunies are made of 77% natural resources which are bamboo, coconut fibers, coconut oil, and salt which are produced and cultivated in several regions of Brazil, the heart of Latin America.

These natural resources are combined with recycled PVC, which is carefully washed and separated in order to prepare it to be grinded.

The natural materials are granulated and processed together with the recycled PVC with a special machine, in order to be shaped with the previous  designed mold.

The sandals themselves can be recycled – in our factory, one pair of discarded Sunies can be re-granulated and remolded into a new pair with hardly any waste.

Where can I dispose my sandals?

Please contact us at info@suniesandal.com and we will gladly send you the return label.

Send your Sandals and you will get a voucher with a special discount for your future orders.

Are Sunies waterproof?

Yes, our Sunies are 100% waterproof

UPDATES RELATED TO COVID-19

Will my order be delayed with the current COVID-19 situation?

No, the COVID-19 situation is not affecting our deliveries, your order will arrive on time.

SIZING

What size should I order?

We recommend size up a bigger number when ordering.

You can consult our size guide here – for more information on standard sizing you can also print the size chart and measure your foot

ORDERING ONLINE

Do I need to create a Sunies account to create an order?

You do not need to create an account to make a purchase.

 How do I know if an item is out of stock?

If a size or an item is not available, you will not be able to add it to your bag.

 

PAYMENT METHOD

What payment methods can I use on the Sunies website?

For most international orders, we accept the following credit cards:

  • Mastercard
  • Visa
  • American Express

PayPal

It’s is an online financial service that allows you to pay for items using a secure internet account.

SOFORT Banking is also available as a payment method to consumers holding an account.

We try hard to make our processes problem-free but if you do experience any difficulties when making your payment, please contact us per email under: info@suniesandal.com

SHIPPING & DELIVERY 

 

How long my order will take to be delivered?

 Orders would be processed and shipped 1-2 business day after your order has been placed. Shipping times can vary depending on your destination country.

 Orders sent to the European Union will be delivered within 4-7 working days.

Where does Sunies currently offers shipping?

 Sunies is excited to currently offer shipping WORLDWIDE.

 Delivery Fees

COUNTRY PRICE IN EUR (€)
Australia/NZ 5€
Israel, Singapore, South Korea, Japan 10€
United Kingdom 14€
USA/CANADA 23€
Rest of the World 35€

 

How can I track my order? 

Once your order has been processed and shipped, you will receive an email with your tracking number.

Return & exchange policy

Full-priced items are eligible for exchange and return within fourteen (14) days of being received with delivery free of charge.

Contact our customer service at info@suniesandal.com and let us know the reason you want to exchange or return

Products must be returned in the condition they were received in their original box.

How can I make changes or cancel my online order?

 Changes and cancels can be made as long as the order hasn’t been shipped. Please contact us as soon as possible at info@suniesandal.com

 How can I return or exchange a product?

 Please contact us at info@suniesandal.com and we will gladly send you the return label.

 

CARE

How can I take care of my Sunies

Our Metallic colored Sunies like gold and copper should be handwashed, the rest can be washed in the washing machine with a light cycle and 30 °C. We also provide an organic cotton dust bag with each pair.

CONTACT AND BUSINESS INQUIRIES

 

I love Sunies, how can I sell them in my shop/boutique?

 If you want to sell Sunies in your shop or boutique–  contact us per email under: info@suniesandal.com

How do I contact Sunies?

If you need to get in touch with us –  contact us per email under: info@suniesandal.com

 

The FAQ is also available to download:

FAQ Elglish-